How it works · Step by step
How it works, from account to first session.
You begin in the app, not by sending a message and waiting for a reply: you create your account, complete the intake form, purchase your session and book your appointment. This page says what happens at each step, what you are asked for, and what comes next.
Begin therapy in three steps
- Create your account and complete the intake form
- Purchase a session individual or couples
- Book your appointment in your local time
Where each step happens
Where does each step happen, here or in the app?
On this page you choose the kind of session and see the free times in your own time zone. Everything else happens in the app: creating the account, the intake form, payment, the booking and any changes to it. The button takes you there.
Step 01 · Create your account
What am I asked when I create the account?
A few questions about you and what brings you here, so the first session starts with context rather than paperwork. You answer them once, when you create the account, and they stay in the app. Nothing needs to be written on this page beforehand.
Step 02 · Purchase a session
How do I purchase a session, and what does it cost?
You choose individual or couples therapy and purchase your session, which lasts one hour. The price appears in the app before you pay: you see the figure and decide right there. There is no price list on the site, and nothing is charged until you confirm it yourself.
The two ways of working: Individual therapy · Couples therapy
Step 03 · Book your appointment
How do I book a time?
The calendar shows the free times in your own time zone, for the next fourteen days. You choose one and the appointment is booked; the session lasts one hour and takes place by video call. You can see availability before creating an account.
Changes
What if I need to change the appointment?
Changes are made twenty-four hours ahead, from your account in the app, which is where you see the sessions you have booked. If the hour you need is not available, I invite you to book the nearest free slot after it that fits your own schedule.
No availability
What if no time is free?
If there is no availability at that moment, the calendar says so and does not offer the booking button. Instead you can leave your email, with your consent, to be told when new times open. Nothing else is asked for.
For the session
What do I need for the video call?
A device with a camera and a microphone, a stable connection, and a place where you can talk without being interrupted. The session is by video call and lasts one hour. If you like, come with the questions you have been asking yourself; nothing else needs preparing.
The first session
What is the first session like?
In the first session I will focus on getting to know you and understanding a little about your life and the reasons that brought you here. We will do an initial assessment, and from there we will begin to set your therapeutic goals.
Confidentiality
Is it confidential?
Yes. Everything said in session is strictly confidential. This clinical service operates under Colombia’s Ley 1090 de 2006, which sets the profession’s code of ethics and bioethics, and Ley 1581 de 2012, the general data-protection law that governs how your personal information and your clinical record are collected, stored and processed.
I break that confidentiality only if there is an imminent risk of serious harm to you or to a third party, in cases of abuse of vulnerable populations, or under a direct court order.
This service does not provide 24-hour crisis care. In a mental-health emergency, go to your nearest emergency department or call an emergency line.
Begin
Begin therapy in three steps
- Create your account and complete the intake form
- Purchase a session individual or couples
- Book your appointment in your local time