How it works · Step by step
How it works, from account to first session.
You begin in the app, not by sending a message and waiting for a reply: you create your account, purchase your session and book your appointment. This page says what happens at each step, what you are asked for, and what comes next.
Begin therapy in three steps
- Create your account on a single screen
- Purchase a session individual or couples
- Book your appointment in your local time
For adults only. Not an emergency service. Is this right for you?
Where each step happens
Where does each step happen, here or in the app?
On this site you see my free times in your own time zone and choose one to create your account. Everything else happens in the app: your account, payment, the booking and any changes to it. The button takes you there.
Who it is for
Who is this service for?
Telos offers online individual and couples therapy for adults who want to work on their emotional well-being, their relationships, or a difficult moment in their lives, in Spanish or English, wherever they are.
Some situations need a level of care that online therapy cannot responsibly provide. This service is not the right fit if:
- you are under 18
- you are going through a psychotic episode or have a diagnosis of a psychotic disorder
- you are at high risk of harming yourself
- your relationship involves physical violence
If any of these describes your situation, it is not a judgment about you. It is a question of which kind of help serves you best right now. Write to contacto@telospsychotherapy.online and I will gladly point you to suitable resources.
This is also not an emergency service. If you are in immediate danger or thinking about harming yourself, go to the nearest emergency room or call your country's emergency line. The Colombian lines are on the crisis lines page.
What if we start and it turns out this is not the right fit? In the first session we will look together at whether this is the right space for you. If I conclude that you need a different kind of care, I will tell you clearly, point you to alternatives, and refund what you have paid.
Step 01 · Create your account
What am I asked when I create the account?
Your email, a password, your full name, your country of residence, your date of birth and your preferred language. Then you authorize the processing of your data, with a link to the privacy policy. We talk about what brings you to therapy in the first session.
Step 02 · Purchase a session
How do I purchase a session, and what does it cost?
You choose individual or couples therapy and purchase your session, which lasts 55 minutes. You see the price in the app, before you pay.
The two ways of working: Individual therapy · Couples therapy
Step 03 · Book your appointment
How do I book a time?
In the app, you pick from the times that are open at that moment, shown in your own time zone, and the appointment is booked. The session lasts 55 minutes and takes place by video call. Before creating an account, you can see my availability for the next month in the calendar on this site.
Changes
What if I need to change the appointment?
Changes are made twenty-four hours ahead, from your account in the app, which is where you see the sessions you have booked. If the hour you need is not available, I invite you to book the nearest free slot after it that fits your own schedule.
No availability
What if no time is free?
If I have no free time over the next month, the calendar on this site says so and shows none. Availability changes, so you can check again later. The app always shows what is free at that moment, and you can create your account there whenever you like.
For the session
What do I need for the video call?
A device with a camera and a microphone, a stable connection, and a place where you can talk without being interrupted. The session is by video call and lasts 55 minutes. If you like, come with the questions you have been asking yourself; nothing else needs preparing.
The first session
What is the first session like?
In the first session I will focus on getting to know you and understanding a little about your life and the reasons that brought you here. We will do an initial assessment, and from there we will begin to set your therapeutic goals.
Confidentiality
Is it confidential?
Yes. Everything said in session is strictly confidential. This clinical service operates under Colombia’s Ley 1090 de 2006, which sets the profession’s code of ethics and bioethics, and Ley 1581 de 2012, the general data-protection law that governs how your personal information and your clinical record are collected, stored and processed.
I break that confidentiality only if there is an imminent risk of serious harm to you or to a third party, in cases of abuse of vulnerable populations, or under a direct court order.
This service does not provide 24-hour crisis care. In a mental-health emergency, go to your nearest emergency department or call an emergency line.
Begin
Begin therapy in three steps
- Create your account on a single screen
- Purchase a session individual or couples
- Book your appointment in your local time
For adults only. Not an emergency service. Is this right for you?